Frequently Asked Questions

Find answers to common questions about our products and services

I. About Company & Partnership

What types of advertising equipment does your company mainly distribute?

We specialize in distributing various advertising display and digital signage solutions, mainly including:

  • LED displays (indoor/outdoor full-color, single/dual-color)
  • LCD advertising machines (floor-standing, wall-mounted, touch-screen)
  • Digital poster machines
  • Advertising light boxes and supporting light sources
  • Advertising players/controllers
  • Related installation accessories and management software
Are you a brand manufacturer or distributor? Which brands do you represent?

We are a professional advertising equipment distributor with established stable agency partnerships with multiple well-known domestic and international brands. The brands we represent include Locor, SkyColor, Skyjet, etc., committed to providing customers with diversified quality products and solutions.

We strictly screen partners to ensure product quality and after-sales service.

How can I become a dealer/agent for your company? What are the requirements and procedures?

We welcome capable partners with channels who focus on the advertising industry. Basic requirements typically include:

  • Legal business qualifications
  • Certain industry experience and customer resources
  • Professional sales and technical teams
  • Qualified display space or cases
  • Recognition of our business philosophy

Process: Submit cooperation application → Qualification review → Bilateral negotiation (region, policies, etc.) → Sign distribution agreement → Launch cooperation.

For details, please contact our channel manager.

Do you provide regional protection policies?

Yes, for partners who sign formal distribution agreements, we will provide clear regional protection policies according to the agreement to protect partners' market rights in designated areas and avoid vicious competition.

What are your company's advantages? (Core competitiveness)

Our core advantages include:

  • Rich Product Line: One-stop procurement to meet diverse needs.
  • Strong Brand Resources: Representing multiple quality brands with guaranteed quality.
  • Professional Service Team: Providing comprehensive support including pre-sales consultation, sales support, and after-sales service.
  • Flexible Channel Policies: Providing competitive support for different partners.
  • Efficient Logistics System: Ensuring timely and safe delivery of goods.
  • Localized Service Capability: Service outlets or closely cooperating contractors in major regions.

II. About Products & Technology

How do I choose the right LED display/LCD advertising machine for my needs?

Equipment selection requires considering multiple factors:

  • Application scenario (indoor/outdoor? viewing distance?)
  • Installation environment (brightness requirements? waterproof/dustproof rating?)
  • Display content (video/images/text?)
  • Budget and size requirements

Our sales engineers can provide professional selection advice. Please provide your specific requirement information.

Do the products have relevant certifications? (such as CE, RoHS, UL, CCC, etc.)

Yes, the products we distribute all comply with relevant safety and environmental certification requirements for target markets, such as:

  • CE (European Union)
  • RoHS (Restriction of Hazardous Substances)
  • FCC (United States)
  • CCC (Chinese domestic market)

Specific certification certificates obtained by products can be requested from our sales personnel.

What interfaces and functions do the devices support?

Different models and brands of equipment have different interfaces and functions. Mainstream devices typically support:

  • HDMI, VGA, USB interfaces
  • Network interface (RJ45)
  • Remote management and content distribution
  • Split-screen display
  • Scheduled on/off functions

For specific specifications, please refer to the detailed parameter table of the corresponding product or consult our technical personnel.

Do you provide technical specification sheets/manuals/installation guides?

Yes, when products are shipped, we will provide paper or electronic versions of user manuals and installation guides with the package (or provide download links). Detailed technical specification sheets (Datasheets) can also be requested from our sales or technical support personnel.

III. About Pricing, Orders & Payment

How can I get product quotes?

You can get quotes through the following methods:

  • Log in to our official website product pages to view public reference prices
  • Contact your dedicated sales representative or call our customer service hotline +86 19857446607
  • Send an email to [email protected] or consult through online customer service

Please provide specific model numbers, quantities of required products and your contact information.

What is the minimum order quantity (MOQ)?

The minimum order quantity varies according to product type, brand policies, and customer nature (dealer/end user). Some standard products support single unit orders, while some customized products or special-priced products may have minimum order quantity requirements. Please consult sales personnel for specifics.

What payment methods do you support?

We support multiple convenient payment methods, including:

  • Bank transfer (corporate account)
  • Letter of credit (L/C) for large orders

Specific accepted payment methods will be clarified when orders are confirmed.

IV. About Logistics & Transportation

How is shipping cost calculated? Who bears it?

Shipping cost calculation is based on cargo volume, weight, transportation distance, and chosen logistics method (express/freight/dedicated logistics/sea freight, etc.). Usually shipping costs are borne by customers (FOB terms). We provide shipping cost estimation services. Please inform us of the delivery address when inquiring.

For large customers or dealers, there may be specific shipping cost policies.

Which logistics companies do you use for shipping?

We cooperate with multiple mainstream domestic logistics companies (such as Deppon, SF Express, JD Logistics, Ane, etc.) and international freight forwarders. We will recommend the most suitable logistics solution based on your address, time requirements, and cargo characteristics.

If you have specific logistics company requirements, please inform us in advance.

How can I track my order logistics status?

After order shipment, we will notify you of the logistics tracking number via email or SMS. You can use this tracking number to directly track in real-time on the corresponding logistics company's official website. You can also contact your sales representative or customer service for inquiries.

V. About After-sales Service & Warranty

Do you provide on-site installation services? Are there charges?

We typically provide technical guidance and installation debugging consultation for equipment. Whether we provide on-site installation services depends on:

  • Your specific location (whether within service coverage area)
  • Project scale and complexity
  • Whether agreed upon in the sales contract

If on-site installation is needed, additional service fees may be incurred. Please confirm with sales personnel in advance.

Can equipment still be repaired after the warranty period?

Yes, we provide repair services for out-of-warranty equipment. Repair costs will be determined based on actual detected fault conditions, replacement parts costs, and labor service fees. We will provide cost estimates before repair, and proceed with repair after your confirmation.

Do you provide spare parts sales?

Yes, we provide sales services for commonly used spare parts and consumables, such as print heads, motherboards, receiving cards, fans, etc. Please contact our sales or after-sales department to inquire about spare parts inventory and prices.

VI. Others

Do you have product catalogs or electronic materials?

Yes. You can visit our official website to download the latest product catalogs and electronic brochures. You can also leave your email address, and we will regularly send you the latest product information.

Still have questions?

Can't find the answer you're looking for? Please contact our support team.